Graphique currently accepts credit/debit cards orders only.
Graphique product is not available for shipments or bill-to to Puerto Rico, APO/FPO addresses or P.O. boxes. We offer bill-to to Canadian addresses, but do not offer shipping to Canadian addresses.
We strive to process your order immediately after Checkout so you can receive your items as soon as possible. Once you have hit the "Place Order" button at Checkout, we begin to process your order.
If you decide after Checkout that you would like to cancel or remove items from your order, please log in to your account using your email address and password. Click on "Track Order" then press the "Edit" button that appears next to the order. If you would like to remove specific items that you ordered, you can click on the "Delete" button that appears next to that item. If you would like to cancel the entire order, click on the "Yes" button at the top of the page.
If the "Edit" button is no longer visible, this means that the order has begun to be processed. If you would still like to make a change to your order, please email our Customer Service Team at consumersupport@graphiquedefrance.com immediately. We will make every attempt to cancel your order, but are unable to guarantee cancellation once the order has proceeded to "Processed" status. Our offices are located on the East Coast, and our regular business hours are Monday through Friday, 9 am to 5 pm Eastern Standard Time.
If the order has processed and shipped, please follow normal return procedures outlined in our Returns Policy to receive a full refund of product cost and associated sales tax. Regretfully, we will be unable to refund shipping costs once the order has shipped.How long will it take to ship my order?
We endeavor to process orders through our warehouse within 2 business days. Delivery time frames vary depending on your location.
In the United States, time frames are as follows:
Standard: Days to Delivery - 5 to 10 business daysHow much will I be charged for shipping?
Currently, we offer Standard Shipping, which is shipped via the United States Postal Office, FedEx Ground or UPS Ground.
The rates for shipping to the 48 Contiguous States are as follows:
| Merchandise Total | Charge |
|---|---|
| Up to $4.50 | $2.50 |
| $4.51 - $14.00 | $3.99 |
| $14.01 - $19.99 | $4.99 |
| $20.00 and up | FREE |
Note, if you are shipping your order to multiple shipping addresses, each address will be billed for shipping, based on the order total to that address.
The rates for shipping the Alaska and Hawaii are as follows:
| Merchandise Total | Charge |
|---|---|
| Up to $14.00 | $10.00 |
| $14.01 - $74.99 | $15.00 |
| $75.00 and up | FREE |
How do I receive Free Shipping?
If you purchase merchandise that costs $20 or more for shipments to the 48 Contiguous States, and you are shipping this merchandise to one address, you qualify for free standard shipping.
If you purchase merchandise that costs $75 or more for shipments to Alaska or Hawaii, and you are shipping this merchandise to one address, you qualify for free standard shipping.
This offer is may be combined with other discounts.
What is Graphique's return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 45 days of purchase for a refund. To qualify for a refund, items must be returned within 45 days of purchase in original condition. It is acceptable to return a calendar with shrink-wrap removed, as long as the calendar has not been written in or damaged after receipt. You will receive a full refund of the purchase price minus shipping charges and a restocking fee. We can only process a refund after the item has been received. Please note, shipping charges are the responsibility of the customer.
How do I return an item or order?
- If your order has been damaged or contains the wrong items, you must first contact our Customer Service team at consumersupport@graphiquedefrance.com. Please provide your name, order number and request for refund or exchange.
- If you are dissatisfied with your order, ship your product to:
Graphique
9 State Street
Woburn, MA 01801
Attn: Consumer Returns Department
In the package with the merchandise you would like to return, please include a copy of the order packing list or a print out of the order from our website.
All items should be returned with adequate packing materials to ensure they are not creased or otherwise damaged in return shipment.
Please allow 4 weeks for returns to be received and processed.
We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team at consumersupport@graphiquedefrance.com.
Is my account and personal information secure?
We have taken every measure to ensure that online shopping is as secure as ordering from a catalog or buying from a store. We secure your private information using the trusted VeriSign SSL Certificate. Secure Socket Layering (SSL) is the industry standard encryption technology that ensures safe Internet transmission of your personal information. The secure mode begins when you initiate an order. When you enter your personal information into the order form, it is scrambled, transmitted across the Internet, then decoded when it gets to us. All information is stored in a secure server and can only be accessed by employees authorized to process your orders.
How do I submit artwork to Graphique?
Graphique endeavors to make a difference in people's lives through our uncompromised passion for art and design. We are continually searching for art inspired images and will consider any subject matter that we believe will achieve our goal.
If you are interested in submitting work for publication in calendar, greeting card, or poster format, please send a well-edited selection of your work (limited to at least 10, more than 40 images) to the following address (please label all pieces with your name and address):
Graphique
Attn: Submissions
9 State Street
Woburn, MA 01801
U.S.A.
We will accept only NON-RETURNABLE material for initial review. To insure against loss or damage, please do not submit original material or any material you wish to have returned.
Acceptable samples include prints, color copies, CD-roms or DVD, tearsheets of published work or promotional material. Digital submissions may be sent to: artworksubmissions@graphiquedefrance.com. You may email us with a link to your website.
Please allow up to two months for a response to your submission. If your style is of interest, we may contact you to review a larger selection. Graphique will contact you again in the event that your submission is accepted for publication. Contracts will be negotiated upon acceptance, prior to publication.
No phone calls, please. If after two months from the date of your submission you have not received a response, you should assume that your work was not chosen and that you will receive no further response.
By submitting your work, you agree that Graphique is not responsible for lost or damaged submissions.
© - 2010 Graphique de France