Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  Consumer orders are charged tax if the customer resides in California, Florida, Massachusetts or Virginia. This policy may change according to any new sales tax laws. Sales tax is reflected automatically in your order during checkout.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service or call 1.800.444.1464 for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).